Returns & Exchanges

At Coracao, we stand behind the quality of our artisanal chocolates and want you to be completely satisfied with your order. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or do not meet our freshness standards.

Return Process

• 1.
  Contact Support

  Email our customer care team within 7 days of delivery with your order number and a brief description of the issue.

• 2.
  Provide Documentation

  Attach clear photos of the damaged product and the original shipping packaging to help us process your claim quickly.

• 3.
  Review Process

  Our team will review your request within 48 hours to determine if a replacement, store credit, or refund is most appropriate.

• 4.
  Resolution

  Once approved, we will immediately initiate a fresh shipment or process a refund to your original payment method.